Help
Support
Need help? We're a small team and we read every message. Reach out and we'll get back to you as soon as we can.
Email us
hello@sparkstash.appWe aim to respond within one business day. When emailing about a bug or issue, it helps to include your device model and iOS version.
Common questions
How do I back up my ideas?
If you create an account and sign in, your ideas sync to secure cloud storage automatically, so they're backed up and available across your devices. If you use SparkStash as a guest, everything is stored only on your device — enable iCloud Backup in your iPhone settings to include that local data in your device backup.
I lost my ideas after reinstalling the app.
If you were signed in, just sign back into your account and your synced ideas will download again. For guest users, uninstalling removes all local data permanently — if you had iCloud Backup enabled beforehand, restoring from that backup should recover it; otherwise we're unable to recover locally stored data as we never have access to it.
The app crashed or isn't working correctly.
Try force-quitting the app and reopening it. If the problem persists, email us with your device model and iOS version and we'll investigate.
How do I cancel my subscription?
Open your iPhone Settings, tap your name at the top, then go to Subscriptions. Find SparkStash and tap Cancel Subscription. Your Premium access will continue until the end of the current billing period. Refunds are handled by Apple — you can request one through the App Store.
I have a feature request or feedback.
We'd love to hear it. Email us and tell us what you'd like to see — early feedback genuinely shapes what we build.